UPDATING THE SKILLS OF OFFICIAL ETIQUETTE OF PROBATION OFFICERS AT IN-SERVICE TRAINING COURSES UNDER MARTIAL LAW

Abstract

Purpose. The purpose of this research is to identify the fundamental norms and principles of professional etiquette for employees of authorized probation bodies, encompassing professional speech culture, behavioral standards, ethical obligations, and moral values, in order to effectively integrate them into professional development programs implemented during martial law. The relevance of the topic is driven by the increasing societal demand for professionalism, humaneness, and moral resilience among probation officers.

Methodology. The study applies a non-linear research methodology, which enables the consideration of professional etiquette as an open, dynamic, and complex structure. For empirical analysis, a survey method was used, involving 87 probation officers from various regions of Ukraine. The survey results allowed for an assessment of the level of etiquette skills development, speech culture, and overall ethical awareness among probation staff. Particular attention was paid to identifying challenges—especially in aspects of speech culture—and to clarifying the need for updated approaches to training during wartime.

Originality. This study is the first to highlight the need for a systematic approach to developing professional etiquette skills within the probation workforce. Speech competence is identified as a key condition for ensuring ethical communication and the professional image of a specialist. The research proposes effective educational approaches adapted to remote learning conditions, including interactive platforms, problem-based learning, and the analysis of etiquette-related situations.

Conclusions. Adherence to professional etiquette significantly enhances the effectiveness of offender resocialization, fosters public trust in the criminal justice system, and raises the overall standard of professional communication. In the context of martial law, innovative educational methods – such as structured discussions, problem-based learning, and interactive digital platforms – prove especially effective in engaging trainees and ensuring high-quality continuing education for probation personnel.